Hotel Cielo - Playa del Carmen
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Hotel Cielo
Playa del Carmen Calle 4 entre la 5ª y 10ª Avenida
No. of rooms
18
WiFi
Rooms for singles
We speak
ES
8.0/10
No. of rooms
18
WiFi
Rooms for singles
We speak
ES
8.0/10
Well located in the Centro district of Playa del Carmen, Hotel Cielo is located 200 metres from ADO International Bus Station, 500 metres from Playa del Carmen Maritime Terminal and 3.3 km from Church of Guadalupe. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is 200 metres from Playa del Carmen Beach, and within less than 1 km of the city centre.
Each room has a flat-screen TV, and certain rooms at the hotel have a city view.
Speaking English and Spanish at the 24-hour front desk, staff are willing to help at any time of the day.
Xel Ha is 47 km from Hotel Cielo, while Kantenah Bay is 33 km from the property. Cozumel International Airport is 34 km away, and the property offers a paid airport shuttle service.
The hotel day starts from hour 15:00 and ends at 12:00.
Please note that a small refundable deposit is payable for beach towels.Guests are required to show a photo identification and credit card upon check-in. Please note thatSpecial Requests are subject to availability and additional charges may apply.
Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Double Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
Basic Triple Room. This air-conditioned triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
Quadruple Room. This air-conditioned quadruple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds. ;
King Room. This air-conditioned double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed. ;
King Room with Balcony. This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed. ;
Family Room with Balcony. This air-conditioned family room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 3 beds. ;
Family Room with Balcony. This air-conditioned family room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 3 beds.
Non-smoking rooms
Sun terrace
Staff follow all safety protocols as directed by local authorities
Outdoor furniture
Luggage storage
Free WiFi
Tour desk
Concierge service
Linens, towels and laundry washed in accordance with local authority guidelines
Hand sanitizer in guest accommodation and key areas
Car hire
Access to health care professionals
Happy houradditional charge
24-hour security
Shared stationery such as printed menus, magazines, pens, and paper removed
All plates, cutlery, glasses and other tableware have been sanitized
Physical distancing in dining areas
Guest accommodation sealed after cleaning
WiFi available in all areas
Terrace
Fire extinguishers
Wine/champagneadditional charge
Shuttle service
Cashless payment available
Physical distancing rules followed
CCTV in common areas
24-hour front desk
Thermometers for guests provided by property
Guests have the option to cancel any cleaning services for their accommodation during their stay
Internet services
Delivered food is securely covered
Fruitsadditional charge
Screens or physical barriers placed between staff and guests in appropriate areas
Contactless check-in/check-out
Use of cleaning chemicals that are effective against Coronavirus
Key access
Non-smoking throughout
Family rooms
Smoke alarms
Shuttle service (additional charge)
CCTV outside property
Safety deposit box
Process in place to check health of guests
Airport shuttle (additional charge)
Daily housekeeping
Meeting/banquet facilitiesadditional charge
Air conditioning
Guest accommodation is disinfected between stays
First aid kit available
Food can be delivered to guest accommodation
Airport shuttle
WiFi
Breakfast takeaway containers
